Help Desk

Get quick online learning support now!

Toll-Free Number


Get Help Online

Visit Help Desk Website

Help Desk Hours

8am – 10pm EST (M-F)

Help Documents

Need quick help? Try these help documents! Click on a document to learn more.

online learning support

Technical Requirements

In order to access Accelerate’s curriculum, students need to update a few settings in their browsers. Please be sure to follow the technology requirements shown in this document before you begin coursework.

Using Interactive PDFs

This tutorial will walk you through how to save and edit interactive PDFs.

Clearing Your Browser Cache

This tutorial will walk you through step by step how to clear your cache on several platforms.

Frequently Asked Questions

Some courses do require additional materials, such as a novel to read or art paper and colored pencils, or some other material needed. In some cases, such as graph paper or word processing software, suitable items are suggested or offered to download for free. For specific materials needed, a list of materials is provided so that schools or students can acquire these items.

Accelerate Education provides technical support five days a week, Monday – Friday, from 8 am to 10 pm, Eastern. See our support page for more information.

In order to receive a diploma from us, a student needs to be enrolled in our Academy and meet the graduation requirements. See our Academy page for more information.

Students interact daily through email, phone, and synchronous sessions, which can be scheduled directly with the teacher to suit a student’s schedule.

Students are required to complete their work according to the pacing guide, which is determined by the start and end dates. Working at a steady pace will allow on-time completion of courses, but a student’s daily schedule is up to the student and parent. Synchronous sessions will be scheduled by the student and are flexible.

Final grade reports are sent via email to all students and observers upon course completion. Official transcripts with a stamped seal are only sent as requested. Official transcripts are only needed for college applications or when transferring credits to another school.

Parents are enrolled as observers in their child’s courses. As long as a valid email is provided, observers and students are emailed weekly progress reports. Additionally, observers may log in to our learning management system at any time to see grades, pacing, course material, and teacher feedback. Contact information is present within the course so that a parent may contact the student’s teacher.